You've had an accident. Your car, while not totaled, is in need of repair. You have a say in what auto body shop you choose to use though you can go with your insurance company's recommendation. However, there are a few things you need to determine before you decide who will fix your vehicle.
When you are researching companies, you need to find out about warranties. You want to know that the group stands behind their work by backing it up with any type of warranty. Most reputable auto body shops will provide limited coverage of the work they perform. If you have a problem during the coverage period, you can take it back to them, and they will repair it free of charge. You can also look for more reoutable auto shops via http://crownautobody.ca/ and other various reputed websites.
Void Manufacturer Warranty
If your car is still under a manufacturer warranty, you need to ask if their work will comply with this coverage. Some garages use after-market parts, which void the manufacturer's coverage. You can insist that they use only genuine parts in order to keep from losing the coverage you have from the manufacturer.
If your insurance will only cover after-market parts, and you want genuine pieces, ask your insurance company if they will offer a similar guarantee as the manufacturer.
Don't be afraid to tell the mechanic what you want and then expect it to be done. It is your vehicle; you need it working the way it was before the accident. After-market parts are good in some instances. However, they don't always fit properly and could cause problems later. You expect high-quality work, and they should know that. If the technician is not willing to work with you, then you should find someone else.